Shipping policy

C4 Coffee Co. and our courier company do not take responsibility for incorrectly addressed packages. Please include your postcode to ensure prompt delivery. If for any reason your delivery is determined undeliverable due to insufficient details (i.e bus name / apart no. / floor no. in a multi tenanted building) the item may be returned to us in which case there will be an additional shipping and handling cost to re ship the item.

Any freight forward or redirection of an item once dispatched is considered an additional charge by our couriers and any costs incurred by C4 Coffee will be on charged.

NEW ZEALAND.

C4 Coffee uses New Zealand Courier Post to deliver our orders within New Zealand. They deliver to residential and commercial addresses, as well as most rural addresses.

All of our parcels are trackable and you should receive (check your spam box) an automated email with a tracking number once the package is ready for distribution from our warehouse.

Please note packages including non coffee products will require a signature. We suggest you get your order delivered to a business address where you are confident someone will be able to sign for it.

We ship daily, Monday through Friday and most orders are shipped the same day if we receive your order by 12pm. If your order is placed on a Friday, all going well it will turn up on the next business day, being Monday, however this does depend on your location.

Please note we have a 20kg (Coffee) maximum for online orders.

INTERNATIONAL.

C4 Coffee Co. partners with DHL to bring our coffee to just about every country on the globe, if you don't see your country in the checkout page, please send an email to team@c4coffee.co.nz and we'll rectify that. 
Please note the online order doesn't include any local tariffs or import fees your country might have, if an additional charge is required on entry, you'll be contacted by either DHL or your local courier company to rectify that.